A. Playing games with them happily.

听第8段材料，回答第11至13题。

8. What's the woman's requirement?

A. To change a room.

B. To change a light.

C. To change an air-conditioner.

9. What's the problem with the woman?

A. She feels too cold to sleep.

B. She finds it hard to get used to the weather there.

C. She is not used to sleeping with the air-conditioner on.

10. What is the hot water used for?

A. To take a bath. B. To take medicine. C.To wash clothes.

听第9段材料，回答第14至16题。

11. What problem did Bill and his wife meet with that day?

A. The baggage elevator was out of work.

B. They had no spare rooms to choose from.

C. They had to leave early the next morning.

12. What's Bill's wish?

A. To have a good dream.

B. To have a good sleep.

C.To have a good time.

13. Which of the following can best describe the woman?

A. Careless. E. Confident. C. Considerate.

听第10段材料，回答第17至20题。