商务和职业工作中的沟通

Part one Basics of Business and Professional communication 1 Communication at Work The Importance of Communication The Nature of Communication Using Communication Networks Choosing the Optimal Communication Channel Summary 2 Communication,Culture,and Work Cultural Diversity and Communication Organizational CulturePart two Presonal Skills 4 Listening The Importance of Listening Barriers to Effective Listening Listening More Effectively

Part one Basics of Business and Professional communication 1 Communication at Work The Importance of Communication The Nature of Communication Using Communication Networks Choosing the Optimal Communication Channel Summary 2 Communication,Culture,and Work Cultural Diversity and Communication Organizational CulturePart two Presonal Skills 4 Listening The Importance of Listening Barriers to Effective Listening Listening More Effectively Types of Listening 5 Interpersonal Skills Building Postive Relationships Dealing with Criticism Managing Conflict Negotiating and Problem-Solving Skills SummartPart three Interviewing 6 Principles of Interviewing…… 7 Types of Interviews Part four Working in Groups 8 Working in Teams 9 Effective MeetingsPart five Making Effective Presentations 10 Developing the Presentation 11 Organizing Your Ideas 13 Delivering the Presentation 14 Types of Presentations

《商务沟通：原则与实践》是一本简明实用的沟通教程。通过对本书的学习，学生和职场新人能从中学到工作中所需的技能，而对于那些有丰富工作经验的读者来说，如果仍觉得在人际交往能力方面有潜力可挖，也能从中学到有用的技巧和工具。本书的特点： (1)展现真实的世界，每页都包含有用的建议和事例以展示如何进行有效的交流。 (2)注重交流技术，在何时以及怎样使用电子邮件、即时信息、视频会议、演示软件和其他技术方面提供建议。 (3)充分考虑工作地的多样化，帮助读者与拥有不同背景的人们沟通。 (4)关注与道德有关的交流，讨论交流者如何在道德观无法妥协的基础上达成目标。这些使得该书成为最广泛使用的教材。

本书是一本简明实用的商务职业工作中的沟通教程，对于一个人来说仅仅了解具体的沟通技巧是不够的。在本书中，作者详细介绍了沟通的基本问题、沟通技巧、面试的原则及类型、团队工作以及如何有效陈述五部分内容，并配有大量案例分析。本书会让读者受益匪浅。