药品服务英语

Module One Attending Customers 接待顾客

Part Ⅰ Dialogues

Situation 1 To Meet the Customer for the First Time

Situation 2 To Meet an Old Customer

Situation 3 To the Customer Looking

Around in the Drug Store

Part Ⅱ Basic Knowledge

Common Sentences

Words & Expressions Notes

Grammar Points Noun （名词）

Part Ⅲ Supplementary Reading

Customer Service： Greeting

Customers Effectively

Part Ⅳ Activities

Part Ⅴ Exercises

Module Two Telephone Conversation 接听电话

Part Ⅰ Dialogues

Situation 1 Answerin8 the Phone Call in the Drug Store

Situation 2 Make an Appointment or Treatment on the Phone

Situation 3 Asking Information of Drug Store and Medicine

Situation 4 Making a Wrong Call

Part Ⅱ Basic Knowledge

Common Sentences

Words & Expressions

Notes

Grammar Points

Article （冠词）

Part Ⅲ Supplementary Reading

Telephone Calls

Part Ⅳ Activities

Part Ⅴ Exercises

Module Three Recommending Medicines and Providing Instructions to Customers 推荐并介绍药品

Part Ⅰ Dialogues

Situation 1 Recommending Medicine for Cough

Situation 2 Recommending Medicine for Constipation

Situation 3 Recommending Medicine for Fever

Situation 4 Recommending Medicine for Eye Disorder

Part Ⅱ Basic Knowledge

Common Sentences

Words & Expressions

Notes

Grammar Points Pronouns （代词 ）

Part Ⅲ Supplementary Reading

Headaches

Part Ⅳ Activities

Part Ⅴ Exercises

Module Four Consulting a Pharmacist1 咨询服务

Part Ⅰ Dialogues

Situation 1 Cough Medicine

Situation 2 Calcium Preparations

Situation 3 Antihypertenswe Drugs

Part Ⅱ Basic Knowledge

Common Sentences

Words & Expressions

Notes

Grammar Points Adjective and Adverb（形容词和副词）

Part Ⅲ Supplementary Reading

General Information about

Drugs

Part Ⅳ Activities

Part Ⅴ Exercises

Module Five Consulting a Pharmacist2 具体用药咨询

Part Ⅰ Dialogues

Situation Medicine for Common Cold

Situation 2 Antibiotics

Situation 3 Antidiabetic Drugs

Part Ⅱ Basic Knowledge

Common Sentences

Words & Expressions Notes

Grammar Points Classification of Verbs（动词的种类）

Part Ⅲ Supplementary Reading A Brief Introduction to Antibiotics

Part Ⅳ Activities

Part Ⅴ Exercises

Module Six Inquiring and Payment 询价及成交

Part Ⅰ Dialogues

Situation 1 Id Like to Buy a Blood-presure Meter

Situation 2 How Much Is It?

Situation 3 It Is Expenswe.

Part Ⅱ Basic Knawledge

Common Sentences

Words & Expressions

Notes

Grammar Points Verb Tenses I（动词的时态I ）

Part Ⅲ Supplementary Reading Irreducible Drug Prices

Part Ⅳ Activities

Part Ⅴ Exercises

Module Seven Storage of Medicines 药物保管

Part Dialogues

Situation 1 Azithromycin Dispersible Tablets

Situation 2 Tobramycin Eye Drops

Situation 3 Storage of Insulin

Part Basic Knowledge

Common Sentences

Words & Expressions

Notes

Grammar Points Verb Tenses Ⅱ（动词的时态Ⅱ）

Part Ⅲ Supplementary Reading Tips on Storing Medicine

Part Ⅳ Activities

Part Ⅴ Exercises

Module Eight Adverse Reaction of Medicines 副作用

Part I Dialogues

Situation 1 Any Side Effects?

Situation 2 Buying Some Antiphlogisties

Situation 3 Will It Do Any Harm to My Ear?

Part Ⅱ Basic Knowledge

Common Sentences

Words & Expressions

Notes

Grammar Points Passive Voice （被动语态）

Part Ⅲ Supplementary Reading Side Effects

Part Ⅳ Activities

Part Ⅴ Exercises

Module Nine Prescription Medicines and NonPrescription Medicines 处方药和非处方药

Part I Dialogues

Situation 1 Purchasing Medicines with a Prescription

Situation 2 Purchasing Non-Prescription Medicines

Situation 3 Purchasing Prescription Medicine without a Prescription

Part Ⅱ Basic Knowledge

Common Sentences

Words & Expressions

Notes

Grammar Points The Object Clause （宾语从句）

Part Ⅲ Supplemcntary Reading Hoyy to Read a Prescription

Part Ⅳ Activities

Part Ⅴ Exercises

Module Seven Storage of Medicines 药物保管

Part I Dialogues

Situation 1 Registration

Situation 2 Seeing the Doctor

Situation 3 What is Your Diagnosis，Doctor?

Part Ⅱ Busic Knowledge

Common Sentences

Words & Expressions

Notes

Grammar Points Attributive Clauses （定语从句）

Part Ⅲ Supplementary Reading When to See a Doctor

Part Ⅳ Activilics

Part Ⅴ Exercises

Appendix 1 常用药物

Appendix 2 药物的剂型

Appendix 3 处方用拉丁语

Appendix 4 词汇

参考文献

《药品服务英语》以药学服务所涉及的英语为主题，围绕这一主题，从以下十项内容展开：接待顾客用语；用英语接听记录电话；推荐并介绍药品；药品咨询服务；具体用药咨询；药品询价及成交；药物保管；药品副作用；处方药和非处方药；医疗问诊。针对每部分内容，《药品服务英语》都提供了典型的英语情景对话、词汇注释、语法注释、语法、关键句型、相关阅读理解与练习等材料。《药品服务英语》适用于医药专业的职业学校学生和医药领域的在职人员学习使用。